Returns Policy
- One-Time Return Policy: Hitech Fun Lab offers a one-time return policy for all products.
- Eligibility for Returns:
- Customers can return their order within 7 days from the date of delivery.
- Returns are not accepted for customized or personalized orders.
- Condition of Returns:
- All returned items must be in unused condition with the original packaging intact.
- Self-Shipping of Returns:
- Customers must self-ship returns and are advised to pack items securely to avoid loss or damage during transit.
- We recommend using a reliable local courier service for all self-shipped returns.
- Refund Timeline:
- Once the returned product is received, the refund will be initiated within 7 business days.
- Contact for Queries:
- For any return-related queries, you can write to us at support@hitechfunlab.com or call us at +91 9443600700.
Refund Policy
- Refund Requests:
- Refunds can be requested within 7 days of order delivery for eligible products.
- Guest Users:
- If you placed the order as a guest, you must register with the email address used to place the order to request a refund.
- Refund Procedure:
- The refund process will be initiated within 24 hours of receiving the returned product.
- The refunded amount will be credited to your bank account within 7 working days.
- Return Address:
- Customers must bear the courier charges for returns. Products should be returned to:
Ottaplackal Building
Velloor P.O.
Pampady
PIN: 686501 - Damaged Items:
- If your order arrives damaged, please email us at support@hitechfunlab.com with your order number and a photo of the item’s condition. We will handle such cases individually to ensure a satisfactory resolution.
- Pending Refunds:
- If you haven’t received your refund, please check for an update via email. If the process has been initiated, allow the specified time for completion. For further assistance, contact us at support@hitechfunlab.com.
We are here to assist you with any concerns or queries regarding your returns or refunds.
